Pink Cutie Crop

• Hand Wash Only: Gently hand wash your cardigan in cold water with a mild detergent to preserve the softness and intricate puff stitch pattern.

• Do Not Wring: Carefully press out excess water without wringing or twisting to avoid stretching the delicate fabric.

• Dry Flat: Lay your cardigan flat on a clean towel and reshape it to its original form. Avoid hanging, as this can cause the fabric to stretch and lose its shape.

• Avoid Direct Sunlight: Dry your cardigan in a shaded area, away from direct sunlight, to prevent fading of the beautiful pink color.

• Low Heat Ironing: If ironing is necessary, use a low heat setting. Place a thin cloth between the iron and the cardigan to protect the yarn from direct heat.

• Store with Care: Fold your cardigan and store it in a cool, dry place. Avoid hanging to maintain the shape and quality of the puff stitch pattern.

• Avoid Bleach and Fabric Softeners: These can damage the fibers and alter the texture of your cardigan.

Shipping Policy

 

At SANEC, we take great pride in the craftsmanship of our handmade crochet items. Each piece is carefully crafted with love and attention to detail, which means that fulfilling your order may take a bit more time. Please review our shipping policy below:

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Processing Time

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As all our items are handmade to order, please allow up to 3 weeks for your order to be processed and prepared for shipping. We appreciate your patience and understanding as we ensure each item meets our high standards of quality.

You will receive a notification when your order has shipped.

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Shipping Rates & Delivery Estimates

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We offer the following shipping options:

Standard Shipping: Estimated delivery within Ten business days after your order has been processed.

Expedited Shipping: Estimated delivery within Three business days after your order has been processed.

Shipping charges for your order will be calculated and displayed at the checkout.

Delivery times are estimates and may vary depending on your location and other factors beyond our control.

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International Shipping

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International customers are responsible for any customs duties, taxes, or other fees that may apply upon arrival in your country.

 

Order Tracking

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Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.

 

Shipping Issues

 

If your package is lost or damaged during transit, please contact us at contact@sanec-crafts.com  with your order number, and we will assist you in resolving the issue.

 

Return Policy

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We hope you love your SANEC purchase! However, if you are not completely satisfied, we are here to help with our return policy.

 

Eligibility for Returns

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Returns must be initiated within Thirty days of receiving your order.

 

Non-Returnable Items

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Certain items are non-returnable, including: Custom or personalized items, Sale items and Gift Cards.

 

Return Process

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To start a return, please contact us at contact@sanec-crafts.com with your order number and reason for return. We will provide you with return instructions. The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item sent or defective product).

 

Refunds

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Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within Four-teen business days. Please note that shipping costs are non-refundable.

 

Exchanges

 

If you wish to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the desired item.

 

Late or Missing Refunds

 

If you haven’t received a refund yet, please first check your bank account or credit card statement. If you still have not received your refund after 10 business days, please contact us at contact@sanec-crafts.com.

 

Contact Us

 

If you have any questions about our Shipping and Return Policy, please don’t hesitate to reach out to us:

 

S&A New Ecommerce LLC (SANEC)Angel Estrada & Samantha Estrada

contact@sanec-crafts.com

1(760)-713-2434

Hesperia, CA

 

Thank you for shopping with SANEC! We appreciate your support and are here to ensure you have a positive shopping experience.